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Privacy Policy

This Privacy Policy is served by BookChauffeur Ltd, trading as BookChauffeur, under the website www.bookchauffeur.co.uk.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices, please contact us at support@bookchauffeur.co.uk.

Key Definitions

  • “We”, “us”, “our” refers to BookChauffeur Ltd.
  • “You” refers to the person using this website or our services.
  • GDPR refers to the UK General Data Protection Regulation.
  • Cookies are small files placed on your device.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure (“right to be forgotten”)
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights concerning automated decision-making and profiling

You can exercise these rights by contacting us. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

Information We Collect

We collect the following types of personal information:

  • Name, email address, phone number, and billing details when you make a booking
  • Pickup/drop-off addresses and flight details (for airport transfers)
  • Payment information (processed securely via encrypted payment gateways – we do not store full card details)
  • Technical data: IP address, browser type, device information, and cookies
  • Communication preferences and enquiry history

How We Use Your Information

We only use your data to:

  • Process and confirm your bookings
  • Provide chauffeur services and customer support
  • Send service updates (e.g. driver details, flight monitoring alerts)
  • Improve our website and services
  • Send marketing emails only if you have opted in (you can unsubscribe anytime)

Cookies & Tracking

We use cookies to improve your experience, remember preferences, and analyse website traffic. You can control cookies through your browser settings. Learn more in our Cookie Policy.

Data Security

We protect your data using industry-standard encryption (SSL), secure servers, and strict access controls. Card payments are processed via trusted PCI-DSS compliant providers.

Data Sharing

We only share your data when necessary:

  • With our professional chauffeurs to fulfil your journey
  • With trusted partners for payment processing and flight monitoring
  • When required by UK law

We never sell your personal data.

Marketing & Newsletters

We send promotional emails only with your explicit consent. Every marketing email includes an easy unsubscribe link.

Data Retention

We keep your personal data only as long as necessary for booking purposes and legal requirements (usually up to 7 years for accounting laws).

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

BookChauffeur Ltd
Email: support@bookchauffeur.co.uk
Phone: +44 7932 266707

This policy was last updated: 8 December 2025

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